Ombudsmen

Ombud helps with debt problems

The credit ombud’s office has been given the added responsibility of handling complaints related to the debt review and debt counselling process, and has received a flood of such complaints – in one case the ombud prevented a bank from auctioning a woman’s house. The credit ombud, Manie van Schalkwyk, has had an influx of…

Time limits for info on your credit profile

Under the National Credit Act (NCA), there are limits on how long certain information can remain on your credit profile. The types of information and their time limits are: The details and results of any disputes lodged by you about information on your credit profile: 18 months. Inquiries made regarding your credit record, including the…

Ombud offers quick route to resolving life assurance complaints

Long-term insurance products, which include life assurance, disability assurance and funeral cover, can be complicated. When disputes arise between assurers and consumers, it is almost always when policyholders want to claim their benefits. Here’s how you can seek redress if you have a dispute with a life assurance company. If you have a dispute with…